Shipping & Returns

Shipping:

The majority of of our shipping is via flat rate per item pricing to North America,Mexico, and most of Europe. If you do not see a shipping option at checkout please contact us for shipping rates. All shipping will be done through Fed-Ex International, UPS, or USPS dependent on origin and rates. We are unable to keep track of every customs regulation and fee for every country, you (the customer) are responsible for any customs fees, local/regional taxes, and local regulations for your area.

Location:
New Rock products are typically shipped directly from the New Rock factory in Spain, if product(s) are in stock at our home office in Georgia item(s) may be shipped directly from our offices. Non-New Rock item orders (ex. Aderlass clothing) are often shipped from their respective manufacturers to Southern New Rocks offices then to the customer.

Shipping and Processing times:
Orders of New Rock products will typically be processed with New Rock Spain within 24 hours of payment confirmation. Shipping times vary but typically will be no more than 4 weeks (We're currently averaging about 3-5 days!). Custom New Rock items (typically those with a "M.xxx-Cx " model number) can take an additional 60-80 days for manufacturing time. If any items are found to be custom or backordered in an order customer will be contacted with estimated times to confirm the order before it is processed. If estimated delivery time falls within 30 days of order we may at our discretion process the order without contacting you about the backorder/custom order to expedite the process. If an order is needed in a specific time frame PLEASE call us first.


Sales Tax:

SOUTHERN NEW ROCKS SALES AND USE TAX POLICY STATEMENT

SOUTHERN NEW ROCKS RECOGNIZES:
Sales tax is a very important source of funding for most state and local governments. We have prepared this Sales Tax Policy to explain to you when and why we collect sales tax on your purchases.

IMPORTANT NOTICE:
Your purchase is NOT exempt from tax merely because Southern New Rocks has elected not to collect the tax from you at the time of your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire. or Oregon, your state most likely requires purchasers to report all purchases that are not taxed and pay tax on those purchases. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.

SOUTHERN NEW ROCKS COLLECTS SALES TAX:
In states where we have physical presence (or nexus), including Georgia, Southern New Rocks also collect sales tax in Streamlined Sales and Use Tax States, including Arkansas, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin and Wyoming.

SOUTHERN NEW ROCKS DOES NOT COLLECT SALES TAX:
In any states NOT listed above because Southern New Rocks is not required to collect sales or use tax in these states.


Returns/Cancellations:

Items must be returned within 14 days of delivery, and may not be returned if they show obvious signs that they have been worn or used. All tags must remain on the items to be returned and must be returned in their original box. Returns due to sizing, but not due to a incorrect size shipped, or any non-defect issue will be accessed a 25% stocking and return fee deducted from credit given. Shipping is not covered in credit/exchange value except in defect and incorrect item shipment. All returns/cancellations must be processed through returns@southernnewrocks.com before items may be shipped back to Southern New Rocks. Contact the aforementioned email as soon as possible for cancellation, there is a large time difference between our offices and the warehouse in Spain. If your order ships before we can confirm you wish to cancel (such as when we are closed) you will be subject to the above policies. If an order is cancelled containing dropshipped items before shipment you will receive a full refund as soon as cancellation of said shipment is confirmed with our warehouse. PayPal reversals, credit card chargebacks, or any other cancellation of payment within 30 days of order submission or before processing your return/cancellation through returns@southernnewrocks.com will not be considered as valid confirmation of cancellation or return and will result in all resources to be used to collect funds for any shipped items. We are NOT responsible for any item shipped back to us before this process is complete.



Dragon*Con Pick-up

Sometime before Dragon*Con we offer a reduced price pickup cost. If you don't know what Dragon*Con is take a look here. If you'll be there anyway or don't mind meeting us in Atlanta that weekend to pick-up your order... you can save some money. Here's the red tape though:
  • If you can't make it you MUST contact us before the cutoff date to cancel your order or have it shipped to you at our regular shipping prices, if you don't you will have to pay further UPS/USPS shipping costs on top of the shipping you've already paid.
  • Contact us before choosing this shipping option, if you accidentally chose it while processing your order contact us ASAP so we can charge you the difference to move your order to regular shipping. After the cutoff date though you will have to pay for additional shipping the same as someone who could not make it.
  • The cutoff date may be extended at our discretion.
  • We will do all we can to get your order to you at the convention, but if by no fault of ours we are unable to meet you then other arrangements will have to be made, up to and including UPS/USPS shipping costs due.
  • We will need a cellphone number to contact you at the convention. We may also require further information such as your hotel, room number, costume of the day, etc.


Back
Your IP Address is: 54.197.87.25
Copyright © 2014 Southern New Rocks. Powered by Zen Cart